RAG-based assistants, explicit guardrails, and conversational analytics are reshaping support operations. Here’s a practical view of what to deploy first.
Start with retrieval
Connect to policies, FAQs, and troubleshooting runbooks via vector search and source citations…
Add guardrails
Define what the bot can and cannot say; log decisions; route complex flows to agents…
Measure outcomes
Track containment rate, CSAT, and deflection; feed learnings back into content…