Case Studies

Real-world outcomes across cloud, CRM, CMS, AI, payments, and more.

Cloud Migration & Landing Zone

Aviation • Regional carrier

Problem

A mix of on-prem and cloud created outages and slow releases.

Solution

Built an Azure landing zone, migrated critical apps using containers, added CI/CD and observability.

Results

  • 99.95% uptime within 3 months
  • Release cycle cut from monthly to weekly
  • 25% infra cost reduction via right-sizing

CRM with Single Customer View

Banking • Retail bank

Problem

Sales and support worked in silos, leading to duplicated records and slow responses.

Solution

Integrated CRM with mobile app and core systems, added SSO and data quality rules.

Results

  • 35% faster case resolution
  • Cleaned 1.2M duplicate records
  • Executive dashboards with real-time KPIs

Headless CMS for Marketing Velocity

Real estate • Developer

Problem

Campaign pages were slow to launch and inconsistent in design.

Solution

Implemented headless CMS with component library and preview; added caching and SEO pipeline.

Results

  • Time-to-publish reduced from days to hours
  • Core Web Vitals improved to 'good' across pages

AI Support Assistant (RAG + Handoff)

Public sector • Services

Problem

Call centers faced long queues for repetitive queries.

Solution

Deployed chatbot with knowledge base grounding and secure handoff to agents.

Results

  • Deflected ~40% of routine queries
  • CSAT up by 12 points
  • Audit trails for all bot actions

eCommerce Modernization

Retail • Omni-channel

Problem

Checkout failures and manual reconciliation caused lost revenue.

Solution

Rebuilt checkout, added retries and order management; automated reconciliation.

Results

  • Cart abandonment down 18%
  • Payment success +7%
  • Next-day financial reports

Payment Orchestration

Travel • Bookings

Problem

Single acquirer led to regional declines and no redundancy.

Solution

Introduced multi-acquirer routing with tokenization and 3-DS.

Results

  • Auth rate +5–8% across regions
  • Fewer declines during acquirer outages

Legacy to Microservices

Logistics • Operations

Problem

Monolith blocked new features and frequent releases.

Solution

Strangler pattern to decompose services; added CI/CD and automated tests.

Results

  • Deployment frequency 10×
  • Mean time to recovery <30 min
  • Infra costs down 20%

Custom Field App

Facilities • Field service

Problem

Paper-based workflows delayed updates and invoicing.

Solution

Built mobile app with offline sync and role-based access; integrated with ERP.

Results

  • Technician productivity +22%
  • Invoice cycle shortened from 5 days to 24 hours
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